Effective Date: 10.01.2025
Last Updated: 11.01.2025
This Privacy Policy explains how Reprolife LLC (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you interact with our AI-powered chatbot on Meta platforms such as Instagram, WhatsApp, and Facebook. We are committed to protecting your privacy and ensuring compliance with GDPR and Ukrainian data protection laws.
1. Data Controller
The data controller responsible for the processing of your personal data is:
Reprolife LLC
Address: Shumskoho 5, Kyiv Ukraine
Email: reprolife@reprolife.ua
Phone: +380 (44) 355-31-55
2. Information We Collect
When you interact with our AI chatbot on Meta platforms, we may collect the following types of personal data:
• Identity Information: Name, surname, Instagram username, profile picture (if shared).
• Contact Information: Phone number, email address (if shared during the interaction).
• Health-Related Information: Only if voluntarily disclosed for the purpose of medical appointment inquiries (e.g., fertility treatments, PRP procedures).
• Interaction Data: Chat history, messages exchanged with the chatbot, and timestamps.
• Technical Information: Device information, IP address, and browser data (for security purposes).
3. How We Use Your Data
We process personal data to:
• Provide Healthcare Support Services: Respond to inquiries about fertility services, appointments, and treatment options.
• Automate Appointment Booking: Assist in scheduling consultations and follow-up reminders.
• Enhance Customer Support: Offer personalized answers and automated responses for common questions.
• Improve the Chatbot’s Performance: Analyze conversation data to improve the AI model’s accuracy and efficiency.
• Legal Compliance: Ensure compliance with GDPR, Ukrainian law, and Meta’s platform requirements.
4. Legal Basis for Processing (GDPR Compliance)
We process personal data based on the following legal grounds:
• Consent: When you voluntarily share data with our chatbot.
• Contract Performance: To deliver healthcare-related services and appointment management.
• Legitimate Interest: To improve our chatbot’s performance and ensure security.
• Legal Obligation: Compliance with data protection laws and medical service standards in Ukraine.
5. Data Sharing and Third-Party Integrations
We only share personal data with trusted third parties for the purposes listed above:
• Meta Platforms (Instagram, WhatsApp, Facebook): For enabling the chatbot functionality and messaging services.
• OpenAI and Botpress (GPT Integration): To power natural language processing for chatbot responses.
We do not sell or share personal data for marketing purposes.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy:
• Chat History: Retained for up to 6 months for quality improvement and compliance.
• Appointment Records: Retained for 3 years as required by Ukrainian medical standards.
7. Security Measures
We implement strict security measures to safeguard personal data against unauthorized access, misuse, or loss:
• Encryption: All data transfers use end-to-end encryption (TLS/SSL).
• Data Minimization: Only essential data is collected and stored.
• Restricted Access: Only authorized personnel have access to personal data.
8. Your Rights Under GDPR
As a data subject, you have the following rights:
• Right to Access: Request a copy of your personal data.
• Right to Rectification: Request corrections to inaccurate data.
• Right to Erasure (Right to Be Forgotten): Request deletion of your data.
• Right to Object: Object to the processing of your data in certain circumstances.
• Right to Restrict Processing: Request limited processing of your data.
• Right to Data Portability: Request data transfer to another service provider.
To exercise any of these rights, please contact us at [Insert Contact Email].
9. Cookies and Tracking Technologies
Our AI chatbot does not use cookies directly.